Terms of Service

Effective date: 2026-06-02 Last updated: 2026-06-02 Applies to: Fairyfy iOS and Android mobile applications and the fairyfyapp.com website (collectively, the “Service”).

These Terms of Service (“Terms”) form a binding agreement between [LEGAL_ENTITY_NAME] (“Fairyfy”, “we”, “us”) and the parent or legal guardian who creates an account (“you”). By creating an account, installing or using the Service, you confirm that you have read, understood and accepted these Terms on your own behalf and on behalf of every child you register.

If you do not agree to these Terms, do not install or use the Service.

A separate Privacy Policy describes how we handle personal data and is incorporated into these Terms by reference.

1. Eligibility

To use the Service you must be at least 18 years old (or the age of majority in your country, if higher) and legally able to enter into a contract. Children may use the Service only through a parent’s account and only with that parent’s continuous supervision.

You confirm that you are the parent or legal guardian of every child profile you create and that you have authority to consent to the processing of that child’s data as described in our Privacy Policy.

2. What Fairyfy does

Fairyfy generates personalised fairy tales for children using artificial intelligence. A parent and child together choose a hero, friends, items, location, villains and a narrative style; the Service assembles those choices into a prompt and a large-language-model produces a story that you can read inside the app.

The Service is for entertainment and family reading. It is not a substitute for educational, medical, psychological or therapeutic advice and must not be relied upon for any such purpose.

3. AI-generated content — important notice

You acknowledge and accept that:

• Every story is generated by an AI model and may contain inaccuracies, imaginative elements or unexpected wording.
• We apply safety filters appropriate to an audience rated 4+, but no automated filter is perfect. You agree to briefly review each story before reading it to a young child.
• You can report any problematic story from inside the app or by emailing report@fairyfy.app. We review human-flagged reports promptly.
• Stories are generated specifically for your child profile and are not intended to portray real people, real brands or real events.

If you discover content that is unsafe, inappropriate for the child’s age band, or that you wish to remove, use the in-app “Report this story” button or write to report@fairyfy.app.

4. Accounts

To use the Service you create a parent account using your email address and a password (or sign in with Apple / Google where offered).

You are responsible for:

• Keeping your credentials confidential.
• All activity that occurs under your account, including activity by your child while under your supervision.
• Promptly notifying us at support@fairyfy.app of any suspected unauthorised use.

We may suspend or terminate an account that violates these Terms, especially when the safety of a child or another user is at risk.

5. Subscriptions, tokens, billing and auto-renewal

5.1 Tokens

Stories are produced using “tokens” inside the app. One token equals one generated story. Tokens are granted as part of an active subscription as described below.

5.2 Subscription plans

We currently offer the following plans, billed through your Apple App Store account or Google Play account:

• Monthly plan: 100 tokens per month.
• Annual plan: 10,000 tokens per year.

The price, billing period and number of tokens for each plan are shown to you in the app and on the App Store / Google Play purchase screen before you confirm the purchase. The price in your local currency is the price displayed on that screen.

5.3 Auto-renewal disclosure (Apple App Store Guideline 3.1.2(a) and Google Play)

• Payment is charged to your Apple ID or Google account at the time of purchase confirmation.
• Your subscription automatically renews for the same period at the same price unless you turn off auto-renewal at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours before the end of the current period.
• You can manage and cancel your subscription at any time in your Apple ID or Google account settings: App Store → Account → Subscriptions or Google Play → Subscriptions.
• Deleting the Fairyfy app does not cancel your subscription — you must cancel through the store as above.

5.4 Token validity and roll-over

• Monthly-plan tokens expire at the end of the billing month and do not roll over.
• Annual-plan tokens are valid for 12 months from the date of purchase.
• Unused tokens have no cash value and cannot be exchanged, transferred or refunded.

5.5 Free trials and introductory offers

Where offered, the length, terms and post-trial price of a free trial or introductory offer are displayed at the purchase screen. If you do not cancel before the trial ends, your subscription will start and you will be charged automatically. You can cancel a trial at any time in your store account settings.

5.6 Refunds

Purchases on the App Store or Google Play are processed by Apple or Google. Requests for refunds must be made through those platforms in line with their refund policies:

• Apple: Report a Problem at reportaproblem.apple.com.
• Google: Google Play Help → Refund.

Where consumer-protection law in your country grants additional refund rights, those rights remain unaffected.

6. Right of withdrawal (EU / EEA / UK consumers)

Under EU Directive 2011/83/EU (and equivalent UK law), digital content supplied immediately on demand may lose the 14-day right of withdrawal when supply begins with your express consent and your acknowledgement that you lose the right of withdrawal once supply begins. By starting a subscription and generating your first story before the 14 days end, you give that express consent and acknowledge that loss.

If you have not yet generated any story under the current billing period, you may exercise the 14-day right of withdrawal by emailing legal@fairyfy.app with your order details.

7. Acceptable use

When using the Service you agree not to:

• Use the Service in violation of any law or these Terms.
• Attempt to bypass the age-appropriateness filters or generate content that is sexual, violent beyond age-rated fairy-tale conflict, hateful, harassing, illegal, infringing, or that depicts real identifiable persons (including children) without authority.
• Enter into a story prompt the personal data of any other person (for example, another child’s full name, address or photo).
• Reverse-engineer, decompile, disassemble, scrape or otherwise attempt to extract source code, models or training data.
• Use the Service to generate content for commercial republication, broadcast or to train another machine-learning model.
• Share, sell or transfer your account credentials.
• Use automated means (bots, scripts) to access the Service in a way that disrupts normal operation.

We may, at our discretion, block prompts, remove generated content, restrict features or terminate an account that violates this section.

8. Intellectual property

8.1 The Service

The Service, including the application, the website, the user interface, the brand “Fairyfy”, logos, illustrations, sound design, the prompt-building logic and the editorial style guides, is owned by [LEGAL_ENTITY_NAME] and protected by intellectual-property law. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the app on a device you own or control, for the personal and non-commercial reading enjoyment of you and the children registered under your account.

8.2 Stories generated for you

To the extent that copyright subsists in a story generated for your child’s profile, we grant you a perpetual, worldwide, royalty-free licence to read, print, save, and share that story for personal, non-commercial family use. The licence does not include publishing the story commercially, broadcasting it, selling it, or using it to train a machine-learning model.

8.3 Feedback

If you send us a suggestion or feedback, you grant us a non-exclusive licence to use it without compensation.

9. Content moderation and abuse reporting (EU Digital Services Act)

Fairyfy is committed to keeping children safe on the Service. You can report any story or feature concern at any time:

• In-app: open the story, tap “Report this story”, choose a category.
• Email: report@fairyfy.app.

We acknowledge reports within 24 hours, review them by a human moderator, and decide within 7 days. Where action is taken (for example, removing or regenerating content, restricting a feature, suspending an account), we notify the reporting party and the affected account.

Point of contact for EU authorities under the DSA: dsa@fairyfy.app. Single point of contact for users: report@fairyfy.app. Statement of communication languages: English, Spanish, German, Russian.

10. Suspension and termination

We may suspend or terminate your account if:

• You materially violate these Terms.
• You generate or attempt to generate content that endangers a child or another user.
• We are required to do so by law.

You may terminate at any time by deleting your account in Settings → Parental Zone → Delete account or by emailing parents@fairyfy.app. Termination triggers deletion of personal data as described in the Privacy Policy. Termination does not entitle you to a refund of unused tokens, except where applicable consumer-protection law provides otherwise.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of AI-generated content, non-infringement, or uninterrupted operation. Where mandatory consumer-protection law gives you statutory warranties, those statutory warranties continue to apply and are not limited by this section.

12. Limitation of liability

To the maximum extent permitted by law, in no event will Fairyfy or its directors, employees or sub-processors be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenues, data or goodwill arising out of or related to your use of the Service. Our aggregate liability for direct damages will not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim, or 50 EUR, whichever is greater.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited by law (including statutory consumer rights).

13. Indemnification

You agree to defend and indemnify Fairyfy from any third-party claim arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right. This section does not apply to consumers to the extent prohibited by mandatory law.

14. Apple-specific terms (Apple Licensed Application End User Licence Agreement — Schedule 1)

The following terms apply only to the iOS version of the app.

• These Terms are concluded between you and [LEGAL_ENTITY_NAME] only, not with Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide any maintenance or support for the app.
• In the event that the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you (where applicable). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Fairyfy, not Apple, is responsible for addressing any claims by you or any third party relating to the app, including (i) product liability claims, (ii) any claim that the app fails to conform to any legal or regulatory requirement, and (iii) claims under consumer-protection or similar legislation.
• In the event of any third-party claim that the app or your use of it infringes that third party’s intellectual-property rights, Fairyfy will be solely responsible for the investigation, defence, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Google-specific terms

The Android version of the app is distributed under Google’s Developer Distribution Agreement and the Google Play Families Policy. To the extent there is a conflict between these Terms and the Google Play Terms of Service for purchases made through Google Play, the Google Play Terms of Service control for those purchases.

16. Changes to these Terms

We may update these Terms from time to time. If a change is material we will update the “Last updated” date and notify you by email and inside the app at least 14 days before the change takes effect. If you do not agree to the updated Terms, you may delete your account before the effective date.

17. Governing law and venue

These Terms are governed by the laws of [GOVERNING_LAW_JURISDICTION], without regard to its conflict-of-law rules. Disputes shall be brought before the competent courts of [GOVERNING_LAW_JURISDICTION].

This choice of law does not deprive a consumer of the protections afforded by the mandatory law of the country of their habitual residence. EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Fairyfy regarding the Service.
• Severability. If any provision is held invalid, the rest of the Terms remains in force.
• No waiver. A delay in enforcing a right does not waive it.
• Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger or sale of assets.
• Force majeure. We are not liable for delays caused by events beyond our reasonable control.

19. Contact

Postal address: